At Carousel Cleaners, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (the “Site”) or mobile application (the “App”). By using our Site or App, you agree to the practices described in this Policy. If you do not agree, please do not use our Site or App.

We may update this Policy from time to time. Any changes will be posted on our Site, and your continued use of our services means you accept those changes.

OUR COMMITMENT

In short: We will never sell or share your personal information with third parties for marketing purposes outside of Carousel Cleaners.

Carousel Cleaners (“Carousel Cleaners”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Policy describes how we collect, use, and disclose personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

INFORMATION WE COLLECT

We may collect information when you:

• Visit or register on our Site or App.
• Create an account with us.
• Place an order or request services.
• Enter promotions, contests, or surveys.
• Communicate with us via email, phone, or through our Site/App.

The information we collect may include:

• Name and contact details (address, email, phone number).
• Account login information.
• Order details and garment information (including preferences or special instructions).
• Payment information (processed securely through third-party providers).
• Information collected automatically through cookies and similar technologies, such as IP address, device type, and browsing activity.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and manage your orders.
• Notify you when garments are ready for pickup or delivery.
• Track garments for accuracy, accountability, and quality.
• Improve our Site, App, and services.
• Personalize your customer experience.
• Send you updates, promotions, and offers (if you have consented).
• Comply with legal and regulatory requirements.

You may opt out of promotional emails or SMS at any time by following the unsubscribe instructions included in the message, or by contacting us directly.

SHARING YOUR INFORMATION

We may share your information only in the following circumstances:

• Service providers who perform services on our behalf (such as IT support, payment processors, or delivery partners).
• Legal compliance where required by law, regulation, or court order.
• Business transactions, if our business is ever merged, sold, or transferred.
• With your consent, when you ask us to share information.

We do not sell, rent, or trade your personal information for marketing purposes.

COOKIES AND ANALYTICS

We may use cookies and similar technologies to:

• Track usage of our Site and App.
• Remember your preferences.
• Improve your experience.

You can adjust your browser settings to refuse cookies, but some features of our Site or App may not function properly.

We may also use trusted third-party tools (such as Google Analytics) to help us understand how our Site and App are used. These providers may use cookies to collect data on our behalf.

USER-GENERATED CONTENT & THIRD-PARTY LINKS

If you post comments, reviews, or other content on our Site, this information may become visible to other users. Please be mindful of what you choose to share publicly.

Our Site may contain links to third-party websites. This Policy does not cover those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

ACCESS, CORRECTION & RETENTION

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections if information is inaccurate or incomplete.
• Withdraw consent to certain uses of your information.

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

CHILDREN’S PRIVACY

Our Site, App, and services are intended for use by adults. We do not knowingly collect information from children under 13.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, or if you wish to access or correct your personal information, please contact us at:

Carousel Cleaners
Email: info@carouselcleaners.ca
Phone: 604 922 4811
Address: 1559 Barrow Street, North Vancouver, BC V&J 1B7